Cutting OPD wait time in half at a national referral hospital
What a 750-bed national hospital could expect after replacing paper triage cards with the TamamHealth OPD queue: a projected drop in median outpatient wait time from over three hours to under ninety minutes, and a measurable lift in patient satisfaction within the first quarter.
The kind of problem we're built for
A national referral hospital might handle over 1,200 outpatients on a typical Monday. Under paper triage, patients commonly wait three or more hours before being seen — with no visibility into queue position.
Pharmacy and laboratory communicate by handwritten request slip. A single drug interaction or critical lab result can take 45 minutes to surface back to the consulting clinician.
Monthly HMIS reports get assembled by hand from departmental tally sheets, with the report typically submitted to the Ministry of Health 10–14 days late.
How TamamHealth changes the day
TamamHealth HMIS becomes the single platform for OPD, IPD, ward management, lab, imaging, and pharmacy. Triage happens at a digital kiosk on arrival, with priority and estimated wait visible to both the patient and the consulting room.
Patient feedback kiosks at OPD discharge collect satisfaction in real time. Negative responses route to a duty officer for follow-up within four hours.
DHIS2 sync is configured so the monthly HMIS 105 report assembles itself from the day's activity — eliminating the end-of-month reconciliation marathon.
What we'd expect six months in
Median OPD wait time projected to drop from 3h+ to under 90 minutes — based on benchmarks from comparable digital triage rollouts in Kenya and Uganda. The biggest single win comes from removing the registration → file-pull → triage card flow with a single tablet check-in.
Pharmacy receives prescriptions electronically; the noon dispense queue typically clears 60–70% faster.
Monthly HMIS reports submitted by day 3 of the following month rather than day 14. Data-quality audit scores improve in line with what comparable Kenyan county hospitals have shown.
“If TamamHealth can take the three nurses we use just to manage the triage card pile and put them back on the ward, the platform pays for itself in the first quarter.”