PATIENT FEEDBACK SURVEY
Hear every patient. Close every loop.
Capture satisfaction ratings and open-ended comments from patients in person, by SMS, by WhatsApp, or at a kiosk. Negative feedback auto-flags for follow-up so nothing falls through the cracks.
HOW IT WORKS
Capture experience, then act on it
Multi-channel Capture
Bedside on a tablet, kiosk in the waiting area, SMS link after discharge, or WhatsApp short code. Patient picks the channel they prefer.
5-star + NPS Scoring
One overall 1-5 star rating, plus an optional 0-10 NPS 'would you recommend' question, plus a free-text comment.
Auto Sentiment Detection
Ratings of 1-2 stars are auto-classified as 'negative' and routed straight to the follow-up queue.
Follow-up Workflow
Each negative response opens a ticket. Assign to a staff member, log the outcome (resolved / won't fix), and close the loop.
Department Trends
Trend by department (OPD, Maternity, Pharmacy, Lab) and by category (wait time, courtesy, cost, cleanliness).
Anonymous Mode
Patients can submit without identification — useful in cultures where direct criticism is uncomfortable.
WHY IT MATTERS
The fastest signal you'll get on quality
Catch problems before they escalate
A negative kiosk rating today is a complaint letter you don't get next week.
Built for low-literacy + multilingual
Star icons + emoji faces work without reading. Survey questions translate to Juba Arabic, Dinka, Nuer, English.
Closed-loop accountability
Every negative response gets owned by a named staff member. Outcomes audit-trailed.
Donor reporting friendly
Most international donors require patient-experience metrics. Auto-export the slice they need.
Free with HMIS / CMS
Bundled at no extra cost when you run any other TamamHealth product. Standalone for facilities not yet on the platform.
Anonymous responses count
Don't lose insight from patients who won't speak up by name.